Course Overview
From the family of ITIL 4, the ITIL 4 Specialist Create, Deliver and Support training focuses upon the “core” service management activities. The ITIL 4 Specialist Program is focused upon upgrading the skills of the ITSM practitioners, who have the core understanding of managing the operations of products and services and handle end-to-end delivery. In this module, candidates will learn how to utilize how to integrate different kinds of value systems and activities to efficiently mold, deliver and support the IT products and services by ensuring to support all kinds of practices, methods and tools.
Who should attend it?
This SLI’s training program is best for IT service management practitioners to obtain the ITIL Managing Professional (MP) designation. Following of the roles include:
- Service Desk Directors/Managers
- IT Infrastructure & Support Managers
- DevOps Managers
- Senior Service & Support Analysts
- Service Level Management Directors/Managers
