Course Overview
Have you obtained your ITIL 4 Foundation certificate but wish to pursue a higher level of education then ITIL 4 Specialist Drive Stakeholder Value training? Candidates keen to possess a highly reputed ITIL 4’s Managing Professional (MP) designation can make their dedicated efforts from this training. This program is best suitable for candidates who wish to acquire a stronghold on various kinds of interactions needed between the service provider and their respective customers, users, suppliers and partners. Candidates will gain a healthy understanding of crucial key topics such as the services such as the service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey. Candidates will gain a healthy understanding regarding the tools needed for driving user engagement and enhance internal and external stakeholder satisfaction respectively.
Who should attend it?
This training program is best for candidates indulged in service management. Different roles include:
- Release and Deployment Manage
- Systems Engineer
- IT Service Management Professional
- Infrastructure Engineer
- Solution Architect
- DevOps Manager/Specialist
- Service Delivery Manager
