IT Service Management

ITIL 4 Foundation

Axelos offers an introductory training for ITIL which is formerly an acronym for Information Technology Infrastructure Library. It focuses on aligning IT services with the needs and wants of businesses. By pursuing the training for ITIL Foundation V4, candidates can look at the IT service management with an end-to-end operating model essential for creating, delivering and promoting continual improvement of technology driven products and services.

Who should attend it?

This certification training is best suitable for the IT professionals and other individuals working in the organization to adopt ITIL. Especially, for those who have hell bent interest in IT service management. These are the following designations that can enroll for the training:

  • IT Executives and IT architects
  • Operations Managers
  • IT Audit Managers
  • IT Planners and Consultants
  • Database Administrators
  • ITSM Trainers

ITIL 4 Leader Digital and IT Strategy

To drive success in one’s company, it is important to implement the right kind of digital strategy and tackle digital disruption. As the growth factor of the company lies in organizations that are flexible to the challenging environment and providing value to the customers, the organizations must keep pace with the digital world with the right kind of IT strategy. The ITIL 4 Leader Digital and IT Strategy training program allows candidates to build and implement effective IT and digital strategy to handle digital disruptions. Candidates having a minimum of 3 years of IT managerial experience, can enroll for ITIL 4 Leader Digital & IT Strategy training at SLI!

Who should attend it?

This training program is best suitable for IT and business directors, heads of departments or other business professionals. Also, the aspiring business leaders keen in learning about the digital vision and have the caliber of shaping effective IT and business strategies to drive out the organizational changes.

ITIL 4 Managing Professional Transitions

ITIL v3 professionals willing to gain the designation of ITI 4 Managing Professional Transitions credential can avail easy transition to ITIL 4. The ITIL v4 Managing Professional Transitions training program is focused to train candidates to the modules of ITIL services value system. AT SLI, we provide thorough guidance needed for cracking the ITIL 4 Managing Professional Transition examination. ITIL Certification transition module is modeled on a holistic way to provide thorough knowledge to IT management professionals for ITIL services value system. Through this credential, gain the needed skills for ITIL, IT system management, service value chain and ITIL guiding principles respectively.

Who should enroll?

  • This training is best suitable for candidates who are already working in ITIL Expert Designation.
  • Professionals/Consultants must have passed the ITIL 4 foundation.

ITIL 4 Strategist Direct, Plan and Improve

IT Managers who are in the verge of upgrading their skill set in the arena of IT and are keen to be the recipient of the prestigious ITIL Managing Professional designation or ITIL Strategic Leader designation should enroll for Axelos’s ITIL 4 Strategist Direct, Plan and Improve training exclusively at Sites Learning India. In this complete training process, the aspirants will learn how to develop a concise strategy for developing the continually improving team. It will ensure the related practical skills needed to curate “learning and improving” IT organization with a strong and effective strategic direction. The professionals will learn the ways that directly influence and impact over the Agile and lean ways of working leveraged for an organization.

Who should attend it?

This training is best suited for professionals who can continue their journey in IT service management, ITSM managers, ITSM practitioner or IT enabled products and services responsible for end-to-end delivery of product and services.


The ITIL Managing Across the Lifecycle (MALC) certification is an intermediatory path between the Intermediate and Expert Certification. To obtain this certification, candidates need to clear the ITIL MALC certification exam. With SLI’s in-depth training, candidates will get equipped with management components of ITIL Service Lifecycle. Candidates will get complete exposure for management functions, its important objectives, service capabilities etc. Candidates will learn to implement and integrate the knowledge of ITIL in real-world settings and respective workplace.

Who should attend it?

  • IT operations, technical or IT management personnel is willing to enhance their information about ITIL’s practices.
  • Candidates having exposure in managing, implementing, consulting the ITIL processes within IT or in conjunction with IT.

ITIL V3 Foundation

Upgrading to the latest knowledge and trends is essential for candidates to get career growth in their arsenal of skill set. Candidates who wish to pursue IT service management or desire to enhance their pool of knowledge can pursue Axelos ITIL V3 Foundation online training program exclusively at SLI. This hardcore training will acquaint the candidates with the needed key elements, concepts, terminologies related to the ITIL service life cycle management etc. Through this training, candidates would be guided regarding working in IT services and ITIL framework. The candidate will be introduced to the ITIL lifecycle phase interactions, ITSM processes, service management best practices etc. This training is best suitable for IT architects, consultants, audit, security managers or anyone keen to enhance the quality of the IT service management. There are no special set of pre-requisites needed.

ITIL® 4 Specialist: Create, Deliver and Support

From the family of ITIL 4, the ITIL 4 Specialist Create, Deliver and Support training focuses upon the “core” service management activities. The ITIL 4 Specialist Program is focused upon upgrading the skills of the ITSM practitioners, who have the core understanding of managing the operations of products and services and handle end-to-end delivery. In this module, candidates will learn how to utilize how to integrate different kinds of value systems and activities to efficiently mold, deliver and support the IT products and services by ensuring to support all kinds of practices, methods and tools.

Who should attend it?

This SLI’s training program is best for IT service management practitioners to obtain the ITIL Managing Professional (MP) designation. Following of the roles include:

  • Service Desk Directors/Managers
  • IT Infrastructure & Support Managers
  • DevOps Managers
  • Senior Service & Support Analysts
  • Service Level Management Directors/Managers

ITIL® 4 Specialist: Drive Stakeholder Value

Have you obtained your ITIL 4 Foundation certificate but wish to pursue a higher level of education then ITIL 4 Specialist Drive Stakeholder Value training? Candidates keen to possess a highly reputed ITIL 4’s Managing Professional (MP) designation can make their dedicated efforts from this training. This program is best suitable for candidates who wish to acquire a stronghold on various kinds of interactions needed between the service provider and their respective customers, users, suppliers and partners. Candidates will gain a healthy understanding of crucial key topics such as the services such as the service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey. Candidates will gain a healthy understanding regarding the tools needed for driving user engagement and enhance internal and external stakeholder satisfaction respectively.

Who should attend it?

This training program is best for candidates indulged in service management. Different roles include:

  • Release and Deployment Manage
  • Systems Engineer
  • IT Service Management Professional
  • Infrastructure Engineer
  • Solution Architect
  • DevOps Manager/Specialist
  • Service Delivery Manager

ITIL® 4 Specialist: High Velocity IT

The ITIL 4 Specialist High-Velocity IT MP is best focused for IT practitioners well-grounded in technology and digital teams across businesses. This module is one of the 5 courses needed to obtain ITIL 4’s Managing Professional (MP) Designation. It allows candidates to explore avenues to the candidate for operation and function in a densely high-velocity environment. The professionals will learn how to effectively function by interpreting correct concepts of service management, ITIL principles, activities concerned with the service value chain etc. Our certified trainers will learn the working practices such as Agile, Lean and technical practices and the in-demand technologies such as Cloud, Automation and Automatic Testing, focusing on rapid delivery of products and services to fetch the maximum value.